provider Platform Account Terms

We at provider set out the conditions under which you may open and use an account on our platform. These terms apply to all users in supported jurisdictions where we operate our sportsbook, live-dealer tables, and slot games.

By accessing provider, you agree to these terms. We enforce them consistently across all account types and gaming categories—football markets, live blackjack, Dragon Tiger, slots, and esports. If you disagree with any term, you may not use our platform.

This page outlines account eligibility, deposit and withdrawal rules, bonus conditions, and how we handle disputes. We keep our terms clear and straightforward so you understand your rights and our obligations to you.

Account Opening and Eligibility on provider

To open an account on provider, you must be of legal age in your jurisdiction and reside in a location where our services are permitted by law. We do not offer our services in jurisdictions where online wagering is prohibited. You are responsible for verifying that access and use comply with your own jurisdiction's law.

When you register on provider, you provide your real name, email, phone number, and identity details. We verify this information to prevent fraud and ensure compliance with local regulations. Your account remains inactive for gaming until verification is complete.

Our verification process on provider

• We request a government-issued ID (passport, national ID, or driver's license) and a proof of address (utility bill, bank statement, or rental agreement).
• Verification typically completes within banking hours. During holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi, processing may take longer.
• Once verified, you unlock deposits, withdrawals, and full gaming access across our sportsbook (Liga 1, Piala AFF, Champions League), live tables (blackjack, roulette, baccarat, Dragon Tiger), and slots.
• We reserve the right to request additional documentation at any time to maintain compliance and account security.

You agree to provide accurate information and update it promptly if details change. False information may result in account closure and forfeiture of funds.

Account ownership

Your provider account is personal and non-transferable. You are responsible for all activity on it.

Password security

We enforce password strength requirements. You alone are responsible for keeping your login credentials confidential.

Age requirement

You must be at least 18 years old (or the legal age in your jurisdiction, whichever is higher) to use provider.

Dormancy policy

Accounts inactive for 12 months may be closed. We notify you before closure and retain your balance for withdrawal.

Deposits and Withdrawals on provider

We accept deposits from your own payment account. On provider, supported methods include DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers to mobile banking, local payment, online payment, or e-wallet. Deposits process instantly for e-wallets and quickly for bank transfers during banking hours.

Your deposit balance on provider is held in your account wallet. Funds are yours and separate from our operational funds. You can withdraw your balance anytime subject to our verification and withdrawal conditions.

Withdrawal rules on provider

• Withdrawals return to your original payment method. If you deposited via mobile banking, your withdrawal returns to local payment; if via online payment, to your e-wallet account.
• First withdrawal requires identity verification (ID and payment proof). Subsequent withdrawals skip this step.
• Withdrawals process subject to banking hours and regulatory windows. During holidays, processing may be delayed.
• We do not charge withdrawal fees. Your bank or payment provider may apply their own charges.
• Withdrawal amounts must be at least our welcome offer. Maximum withdrawal per transaction depends on your account tier and method; check your withdrawal screen for limits.

Winnings from live tables, slots, and sportsbook bets post to your account balance immediately. You can withdraw winnings just as you would deposit funds, following the same verification and processing rules.

Key points

• Deposits via mobile banking, local payment, online payment, or e-wallet are instant
• Bank transfers process within banking hours
• Withdrawals return to your original payment method
• First withdrawal requires verification; others do not
• No withdrawal fees charged by provider

Bonus Terms and Dispute Resolution

We occasionally offer bonuses—welcome promotions, weekly cashback, or seasonal offers. Each bonus carries specific conditions. When you claim a bonus on provider, you accept its terms. Bonuses are credited to your account as bonus balance, separate from your cash balance. You cannot withdraw bonus balance directly; it must be played through according to the bonus terms before conversion to cash.

How bonuses work on provider

Bonus terms specify the play-through requirement, eligible games, and expiration date. If you claim a bonus and do not meet the play-through within the time limit, the bonus expires and is forfeited. We track all bonus progress automatically on your account dashboard.

Bonuses apply across our platform: sportsbook markets (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, Dragon Tiger), and slots. Some bonuses may exclude certain games—check the terms before claiming.

Our approach to disputes

If you dispute a transaction or game outcome on provider, contact our support team with details. We investigate disputes within banking hours and respond within 24–48 hours. Our investigation includes game logs, transaction records, and account history.

In cities like Jakarta, Surabaya, Bandung, Medan, and Semarang, users frequently access provider from different devices and networks. If you report unauthorized activity, we review your login history and device data to confirm the dispute. We act on confirmed unauthorized access by freezing the account and reversing fraudulent transactions subject to verification.

If we cannot resolve a dispute directly, we offer referral to our independent dispute handler. You may also escalate to your payment provider (DANA, e-wallet, mobile banking, local payment, or your bank) for chargeback investigation.

Jurisdiction and service limits

Our services are available only where local law permits. We do not offer access from jurisdictions where online wagering is prohibited. If we detect access from a restricted jurisdiction, we suspend the account and hold funds pending legal review.

We retain the right to limit, modify, or close your account if we suspect breach of these terms, fraud, or unauthorized activity. Closure may result in forfeiture of bonus balance, but your cash balance remains yours and is withdrawn upon request.

We at provider are committed to clear, fair terms that protect both you and our platform. These conditions apply across all our gaming categories and services. If you have questions about any term, contact our support team—we speak English and respond within business hours.

By using provider, you acknowledge that you have read, understood, and agree to these terms. We may update them periodically, and changes take effect upon posting on our site. Your continued use after an update means you accept the new terms.